Sales Policy for Twiintopin Art Gallery

Effective Date: December 25, 2024

At Twiintopin Art Gallery, we are committed to providing our customers with a seamless, enjoyable, and secure shopping experience. Our Sales Policy outlines the terms and conditions under which artworks are sold through our gallery. By making a purchase from Twiintopin Art Gallery, you agree to comply with the terms and conditions set forth in this policy. Please review this policy carefully before placing your order.

1. General Terms of Sale

  • Eligibility to Purchase: You must be at least 18 years old or have the legal capacity to enter into a contract to purchase artworks from Twiintopin Art Gallery.
  • Pricing: All prices listed on our website (twiintopin.com) are in U.S. dollars and may include taxes, shipping fees, and handling charges unless otherwise stated. Prices are subject to change without notice. The final price will be confirmed at checkout.
  • Payment: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways. Payment must be made in full at the time of purchase.
  • Sales Taxes: Sales tax will be applied to orders where applicable, based on the tax laws of your jurisdiction. The applicable tax will be added to your total at checkout.

2. Order Confirmation and Processing

  • Order Confirmation: After you place an order, you will receive an order confirmation email containing details of your purchase. This is not an acceptance of your order but an acknowledgment that we have received it.
  • Order Processing: Once your payment is processed and your order is confirmed, we will begin preparing your artwork for shipment. This typically takes 1-3 business days, depending on the availability of the artwork and the shipping method chosen.
  • Inaccurate Information: Please ensure that all information you provide during the checkout process is accurate and complete. Twiintopin Art Gallery is not responsible for any delays or issues caused by incorrect shipping addresses or other errors in the order details.

3. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping, to meet your needs. The shipping cost will depend on the destination and selected shipping method. Shipping costs will be calculated and displayed during checkout.
  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen. We will provide an estimated delivery date at the time of order. However, we are not responsible for delays caused by shipping carriers or other unforeseen circumstances.
  • International Orders: We ship internationally. For international shipments, you may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
  • Shipping Damages: If an item arrives damaged, please contact us immediately within 5 days of receiving your order. We will work with you to resolve the issue by offering a full refund, replacement, or repair, depending on the situation.

4. Returns and Exchanges

  • Return Policy: We offer a 14-day return period for eligible purchases. If you are not satisfied with your purchase, you may request a return for a refund or exchange. Please refer to our detailed Return Policy for full instructions on how to return an artwork.
  • Non-Returnable Items: Custom, personalized artworks, limited edition pieces, and any artworks marked as final sale are not eligible for return or exchange.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, we will cover the cost of return shipping and process a full refund, exchange, or repair as needed. Please review our Return Policy for further details.

5. Availability of Artworks

  • Limited Availability: Some artworks are one-of-a-kind or limited editions. While we make every effort to ensure availability, certain artworks may be sold out or unavailable for purchase after your order is placed. In such cases, we will notify you promptly and issue a full refund or assist you in selecting an alternative artwork.
  • Backorders: If an artwork is temporarily out of stock, we will inform you of the estimated restocking time. You can choose to wait for restocking or cancel the order for a full refund.

6. Cancellations

  • Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled. Please refer to our Return Policy for more information on returns and exchanges.
  • Refund Process: If your order is canceled or returned, a full refund (excluding shipping fees) will be processed and credited to your original payment method. Refunds may take 7-10 business days to appear on your statement, depending on your payment provider.

7. Customer Service and Support

We are committed to providing excellent customer service. If you have any questions or concerns about your order or our sales policies, please contact us:

  • Email: info@twiintopin.com
  • Phone: (757) 890-3705
  • Address: PO Box 439, Jonesborough, Tennessee (TN), United States
  • Website: twiintopin.com

Our customer service team will assist you with any questions regarding orders, product information, and other inquiries.

8. Terms of Use and Limitations

  • Artworks for Personal Use Only: All artworks sold by Twiintopin Art Gallery are for personal use only. Commercial use, reproduction, or resale of our artworks without written permission is prohibited.
  • Liability Disclaimer: Twiintopin Art Gallery is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of the artworks. We are only responsible for the value of the artwork itself, as purchased.
  • Force Majeure: We are not liable for delays or failure to perform any obligation due to circumstances beyond our control, including but not limited to natural disasters, government actions, or disruptions in shipping.

9. Privacy and Data Security

Your privacy is important to us. Please refer to our Privacy Policy to learn more about how we collect, use, and protect your personal information when you shop at Twiintopin Art Gallery.

This Sales Policy outlines the terms and conditions under which we sell artworks through Twiintopin Art Gallery. By making a purchase, you agree to the terms and conditions set forth in this policy. Thank you for choosing Twiintopin Art Gallery – we look forward to providing you with beautiful, meaningful art for your collection.